What is the Confirmed Delivery Policy?

Criteria

The Confirmed Delivery Policy affects orders that are shipped to the following countries and have a combined price and shipping above their respective thresholds.

Countries Price + Shipping Threshold
Argentina, Canada, Chile, Colombia, Costa Rica, Denmark, France, Germany, Mexico, Saudi Arabia, Spain, United Kingdom, United States ≥ $10.00
Italy ≥ $7.00
Russia ≥ $3.00

Policy Requirements

The following requirements must be met for orders that meet the above criteria:

Merchants that do not meet these requirements are at risk of suspension.

View the list of Confirmed Delivery carriers that provides last mile tracking.

Definitions

Confirmed Delivery Rate: Percentage of orders shipped by the carrier that are confirmed delivered by the carrier.

Valid Tracking Rate: Percentage of orders confirmed shipped by the carrier.

Pre-fulfillment Cancellation Rate: Percentage of orders that are refunded due to the merchant being unable to fulfill the order.


Note: Some WishPost channels will be exempted from the Confirmed Delivery Rate. Click here for more information.

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Examples: Confirmed Delivery Rate

Acceptable
    • Merchant A receives 20 orders, each with a combined price and shipping of $15.00, and with destination country France.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 20 orders to France.
    • All 20 orders are confirmed delivered by the carrier two weeks after the orders were placed.
    • The merchant’s confirmed delivery rate is 100%.
    • The merchant is meeting the requirements and will not be penalized.

    • Merchant B receives 20 orders, each with a combined price and shipping of $10.00, and with destination country United States.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 19 orders with valid tracking numbers to the United States.
    • The 19 orders are confirmed delivered by the carrier within 30 days.
    • The merchant’s confirmed delivery rate is 95%.
    • The merchant is meeting the requirements and will not be penalized.

    • Merchant P receives 34 orders with destination country Canada.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships 33 orders with valid tracking numbers to the Canada.
    • The 33 orders are confirmed delivered by the carrier within 30 days.
    • The merchant’s confirmed delivery rate is 97%.
    • The merchant is meeting the requirements and will not be penalized.

    • Merchant X receives 20 orders, each with a combined price and shipping of $10.00, and with destination country Costa Rica.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships 19 out of 20 orders with valid tracking numbers to Costa Rica.
    • The 19 orders are confirmed delivered by the carrier within 30 days.
    • The merchant’s confirmed delivery rate is 95%.
    • The merchant is meeting the requirements and will not be penalized.

    • Merchant Y receives 50 orders with destination country Russia.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships 48 orders with valid tracking numbers to Russia.
    • The 48 orders are confirmed delivered by the carrier within 30 days.
    • The merchant’s confirmed delivery rate is 96%.
    • The merchant is meeting the requirements and will not be penalized.
Unacceptable
    • Merchant C receives 10 orders, each with a combined price and shipping of $20.00, and with destination country France.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 10 orders with valid tracking numbers to France.
    • Zero orders are confirmed delivered by the carrier within 30 days.
    • The merchant’s confirmed delivery rate is 0%.
    • The merchant is at risk of suspension from Wish.

    • Merchant D receives 25 orders, each with a combined price and shipping of $10.00, and with destination country United Kingdom.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 25 orders with valid tracking numbers to United Kingdom.
    • All 25 orders are confirmed delivered by the carrier 45 days after the orders were placed.
    • The merchant’s confirmed delivery rate is 0%, since orders must be confirmed delivered within 30 days.
    • The merchant is at risk of suspension from Wish.

    • Merchant E receives 100 orders, each with combined price and shipping of $37.00, and with destination country United States.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 100 orders with valid tracking numbers to the United States.
    • Only 10 of the orders are confirmed delivered by the carrier within 30 days.
    • The merchant’s confirmed delivery rate is 10%.
    • The merchant is at risk of suspension from Wish.

    • Merchant F receives 100 orders, each with combined price and shipping of $10.00, and with destination country United Kingdom.
    • The merchant also receives 20 orders, each with combined price and shipping of $8.00, and with destination country United Kingdom.
    • The 100 orders, each with combined price and shipping of $10.00, meet the Confirmed Delivery Policy criteria.
    • The merchant ships all 120 orders with valid tracking numbers to the United Kingdom.
    • All 20 of the $8.00 orders are confirmed delivered by the carrier within 30 days.
    • Only 10 of the $10.00 orders are confirmed delivered by the carrier within 30 days.
    • The merchant has a 10% confirmed delivery rate for the $10.00 orders.
    • The merchant is at risk of suspension from Wish.

    • Merchant G receives 25 orders, each with a combined price and shipping of $7.00, and with destination country Italy.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 25 orders with valid tracking numbers to Italy.
    • All 25 orders are confirmed delivered by the carrier 50 days after the orders were placed.
    • The merchant’s confirmed delivery rate is 0%, since orders must be confirmed delivered within 30 days.
    • The merchant is at a risk of suspension from Wish.

    • Merchant H receives 100 orders, each with combined price and shipping of $3.00, and with destination country Russia.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 100 orders with valid tracking numbers to the Russia.
    • Only 10 of the orders are confirmed delivered by the carrier within 30 days.
    • The merchant’s confirmed delivery rate is 10%.
    • The merchant is at a risk of suspension from Wish.

    • Merchant I receives 100 orders, each with combined price and shipping of $10.00, and with destination country Spain.
    • The merchant also receives 20 orders, each with combined price and shipping of $7.00, and with destination country Spain.
    • The 100 orders, each with combined price and shipping of $10.00, meet the Confirmed Delivery Policy criteria.
    • The merchant ships all 120 orders with valid tracking numbers to Spain.
    • All 20 of the $7.00 orders are confirmed delivered by the carrier within 30 days.
    • Only 10 of the $10.00 orders are confirmed delivered by the carrier within 30 days.
    • The merchant has a 10% confirmed delivery rate for the $10.00 orders.
    • The merchant is at risk of suspension from Wish.
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Examples: Valid Tracking Rate

Acceptable
    • Merchant G receives 10 orders, each with a combined price and shipping of $25.00, and with destination country Germany.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 10 orders within two days to Germany.
    • Three days after shipping, the merchant receives the first carrier scan for all 10 orders.
    • Thus, the orders were confirmed shipped by the carrier within 5 days from the orders being placed.
    • The merchant’s valid tracking rate is 100%.
    • The merchant is meeting the requirements and will not be penalized.

    • Merchant Q receives 15 orders with destination country Canada.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 15 orders within one day to Canada.
    • Three days after shipping, the merchant receives the first carrier scan for all 15 orders.
    • Thus, the orders were confirmed shipped by the carrier within 5 days from the orders being placed.
    • The merchant’s valid tracking rate is 100%.
    • The merchant is meeting the requirements and will not be penalized.
Unacceptable
    • Merchant H receives 15 orders, each with a combined price and shipping of $25.00, and with destination country France.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 15 orders within one day to France.
    • All 15 orders are confirmed shipped by the carrier two weeks after orders were placed.
    • The merchant’s valid tracking rate is 0%.
    • The merchant is at risk of suspension from Wish.

    • Merchant J receives 20 orders, each with a combined price and shipping of $15.00, and with destination country France.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships only 10 orders within 2 days to France.
    • Only 2 of the orders are confirmed shipped by the carrier within 7 days from the orders being placed.
    • The merchant’s valid tracking rate is 10%.
    • The merchant did not fulfill 10 orders within 7 days and is at risk of suspension from Wish.

    • Merchant K receives 10 orders, each with a combined price and shipping of $12.00, and with destination country Germany.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant ships the 10 orders to Germany 8 days after the orders were placed.
    • All 10 orders are confirmed shipped by the carrier 21 days after the orders are placed.
    • The merchant’s valid tracking rate is 0%.
    • The merchant did not fulfill the orders within 7 days and is at risk of suspension from Wish.
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Examples: Pre-fulfillment Cancellation Rate

Acceptable
    • Merchant L receives 10 orders, each with combined price and shipping of $15.00, and with destination country to France.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The customer requests to cancel all of the orders.
    • The merchant’s pre-fulfillment cancellation rate is 0%.
    • The merchant is meeting the requirements and will not be penalized.
Unacceptable
    • Merchant M receives 200 orders, each with a combined price and shipping of $30.00, and with destination country United Kingdom.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant does not have sufficient inventory and cancels 180 of those orders.
    • The merchant’s pre-fulfillment cancellation rate is 90%.
    • The merchant is at risk of suspension from Wish.

    • Merchant N receives 10 orders, each with a combined price and shipping of $11.00, and with destination country France.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant is unable to fulfill 9 of these orders and refunds them.
    • The merchant’s pre-fulfillment cancellation rate is 90%.
    • The merchant is at risk of suspension from Wish.

    • Merchant R receives 50 orders with destination country Canada.
    • These orders meet the Confirmed Delivery Policy criteria.
    • The merchant is unable to fulfill 48 of these orders and refunds them.
    • The merchant’s pre-fulfillment cancellation rate is 96%.
    • The merchant is at risk of suspension from Wish.

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